Welcome to Ozzie Rides. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app that provides ride-booking services, medicine delivery services, food delivery services, and grocery delivery services (the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
1. Information We Collect
1.1 Personal Information
When you use our Services, we may collect personal information that can identify you, including but not limited to:
- Name
- Email address
- Phone number
- Home address and delivery addresses
- Payment information (card details, billing information)
- Identification documents (for verification purposes)
1.2 Usage Data
We may collect information about your interactions with the Services, including:
- Device information (IP address, operating system, device type)
- Location data (if you allow us to collect location information)
- App usage data (pages viewed, time spent on pages, clicks, actions taken)
- Order history and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process and manage orders and transactions
- Communicate with you, including sending confirmations, updates, and support messages
- Personalize your experience and tailor the Services to your preferences
- Improve our Services, troubleshoot issues, and analyze usage trends
- Ensure the security and integrity of the Services
- Comply with legal obligations and enforce our terms and policies
3. Sharing Your Information
We may share your information with:
- Service providers and partners who assist us in delivering the Services (e.g., payment processors, delivery partners)
- Law enforcement or regulatory agencies if required by law or in response to legal requests
- Third parties in connection with a merger, acquisition, or sale of all or a portion of our assets
- Other users of the app as necessary to fulfill delivery or ride-booking requests
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when sharing personal information with us.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Accessing, updating, or deleting your personal information
- Opting out of receiving marketing communications
- Restricting the processing of your personal information
- Withdrawing your consent at any time (where applicable)
To exercise any of these rights, please contact us at [contact email].
6. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
7. Children's Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.