Ozzierides takes complaints seriously and is committed to promptly and effectively addressing any issues. To understand our complaint procedures better, please contact us at
support@ozzierides.com or complete the contact form on our website. If you are unhappy with our service, please notify us in writing at the same email address as soon as possible, following the outlined complaint guidelines. We assure you that we will acknowledge receipt of your complaint within 5 business days and aim to provide initial investigation results within 4 weeks. Should you remain dissatisfied with our response, we will internally escalate your complaint. If you are still not satisfied, you have the option to escalate your concern to Safe Transport Victorians during their operational hours. For general inquiries, you can reach them at
1800 638 802 or via email at
contact@safetransport.vic.gov.au.
